Privacy Policy

Privacy Policy

About this privacy policy

INFO Conference & Exhibition (Shanghai) Co., Ltd. (hereinafter referred to as "INFO") is committed to respecting and protecting your privacy. This Privacy Policy applies to the INFO Exhibition website, events, applications and other services that refer to or link to this Privacy Policy (each, a "Service"). This Privacy Policy may be supplemented by other privacy statements, terms or notices provided to you. INFO, which owns or manages the Services (as described herein), is the primary controller of your personal information provided to, collected by or in connection with the Services.

Information we collect

We believe it is important for you to understand what types of information we collect when you use our website.

Data you provide to us

The types of personal information we collect directly from you depend on how you interact with us and the Services, which may include:

Contact details such as name, email address, mailing address, social media usernames and phone numbers;

Account login credentials, such as username and password, password prompts and similar security information;

Other account or activity registration and profile information, such as education, employment and professional background, dietary and accessibility requirements, and photo;

Payment information, such as credit or debit card numbers;

Comments, feedback and other information you provide to us, including messages you send to customer support, messages, appointment inquiries and other information you want us to share with our exhibitors, visitors, partners and others;

Reveal sensitive data about health, disability, religion, race or national origin as part of special assistance or dietary requirements, or in the context of a medical emergency; and/or

Interests and communication preferences, including making matches, event planning, network choices and preferred languages.

To protect the safety and health of event attendees, we may take disease prevention measures, which may include collecting health information through temperature screening, testing and tracing with relevant health authorities, monitoring for visible symptoms, or referral to quarantine or medical staff data.

Data from other sources

We may also obtain personal information about you from our group companies and other third parties, including:

Service providers who help us determine your location based on your IP address in order to tailor certain products to your location;

 Partners with whom we provide co-branded services or participate in joint marketing activities;

Social networks when you grant the Service permission to access your data on one or more networks; and/or

Publicly available sources and data providers from whom we obtain data to verify or supplement the information we hold.

Data from service usage or attendance

Our Services may automatically collect information about how you and your device interact with the Services, including:

Computer, device and connection information, such as IP address, browser type and version, operating system, platform and other software installed on your device, unique device identifiers and other technical identifiers, error reports and performance data;

Usage data, such as the features you use, the settings you select, your URL clickstream data, including date and time stamps and referring and exit pages, and the pages you visit within the Service; and/or

For location-aware services, your location data, such as your location at an event venue.

We collect this data through our servers and the use of cookies and other technologies, including Bluetooth and RFID.

You can control cookies through your browser settings and other tools. However, if you block certain cookies, you may not be able to register, log in or access certain parts or take full advantage of the Services. For more details, please visit the Service's Cookie Statement.

You can control or limit the location data collected through mobile applications by changing your preferences in your device's Location Services preferences menu, or by choosing to use Bluetooth and other web interfaces you can use to interact with our Services. However, you may need to use RFID technology (such as a wristband) to access certain activities.

We also collect footage and images captured by video, photography or closed circuit television (CCTV) at events, offices and other locations.

How we use your information

Depending on how you interact with us and the Services, we will use your personal information to:

Provide, activate and manage your access to and use of the Services, including your attendance at events;

Process and fulfill requests, orders, downloads or other transactions;

Provide customer, technical, product and other support to help ensure that services are running properly and securely;

Enhance and improve the Services and our other products and services, and develop new products, services and experiences;

Provide you with customized content and other personalized services to make the Services more relevant to your interests and geography;

Respond to your requests, inquiries, comments and concerns;

Notify you of changes, updates and other announcements regarding the Service and our other products and services;

Provide targeted advertising, promotional messages, notifications and other information about our products, events and services, those of our affiliates and third parties (such as exhibitors, sponsors, licensees and media partners);

Invite you to participate in user tests and surveys, as well as sweepstakes, contests, audience polls and similar promotions or activities;

Identify usage trends and develop data analytics, including for research, audits, reporting and other business operations, including determining the effectiveness of our promotional campaigns and evaluating our business performance;

Support health and safety at our activities; and/or

Comply with our legal obligations, resolve disputes, and enforce our agreements.

We may also use your information to:

Provide relevant networking, speaker sessions, demo content and exhibitor product recommendations as part of our event matching services based on the preferences and interests you provide during registration, interactions on our website, platform and at our events; and / or

Inclusion in the attendee directory to provide visitors, exhibitors and sponsors with the names and business contact information of those attending the event.

Share your information

Our service providers

Depending on the services provided, we share personal information with the following parties:

Our various affiliates, trading names and affiliates of Inver Exhibitions around the world and companies that provide technical, customer service and other shared service functions; and/or

Our service providers, suppliers, agents and representatives, including but not limited to: payment processors, venue providers, live event contractors, customer support staff, email service providers, IT service providers, postal carriers and Shipping agents, under our instructions and subject to this Privacy Policy and any other appropriate confidentiality and security measures, process information on our behalf that is necessary to provide services, complete transactions, fulfill your requests, or otherwise.

Your choice

We share your personal information with our affiliated companies, as well as exhibitors, sponsors, media partners, joint venture partners and other third parties (including entities for which we provide services as agents, licensees or event managers) , these entities wish to send you information about their products and services that may be of interest to you, as determined by your choices in managing your communication preferences and other settings.

The Services may include forums and participant directories that allow you to create a profile and post and share personal information, comments, materials and other content to help others contact you. Any such content you publicly disclose may be collected and used by others, may be indexed by search engines, and may not be deleted. Please use caution when disclosing personal information in these public areas.

The Services may enable you to share your virtual “business card” information with exhibitors, sponsors or associations by swiping your event ID badge on an ID card scanning device at a booth or other event location. This also allows details of their products or services to be sent directly to the email address you provide.

When entering a virtual space, area or event room, your registration details may be shared with other attendees, including sponsors or exhibitors, to facilitate event network live video conferencing, online chat and/or virtual business card delivery, but Subject to further notice.

Legal reasons

If we do believe that disclosure of your personal information is necessary, we will disclose your personal information in order to:

To comply with any applicable law, regulation, legal process or other legal obligation;

Detect, investigate and help prevent security, fraud or technical issues; and/or

Protect the rights, property, health or safety of INFO, our users, employees or others;

And as part of a corporate transaction, such as the transfer of assets, acquisition by another company, or merger with another company.

Other processing

Edit content and event presentations

When you submit content, such as writing an article or producing a video for any of our magazines or other products, or speaking at any of our events, we will process some additional personal information about you, including:

Professional biography or profile produced or approved by you that may include your image, likeness or voice, which content may be published and made available to our subscribers, event audiences, or posted online through our website and social media channels for promotional purposes; and

Internal editors, reviewers, comments or feedback.

To help improve the diversity of our editorial content and events panels, we may ask you to provide demographic data such as age, gender, disability, race, national origin, religion and sexual orientation on an entirely voluntary basis.

Event concierge

As part of our event concierge service for hosted buyers, we may need to collect government identifying information such as passport and visa details, as well as any relevant health and disability information to ensure all accommodation and dietary requirements are met. This information may be provided to our local agents to ensure the most appropriate service based on their local expertise. If it is relevant to do so, we will usually require your consent. However, there are certain limited circumstances where this will not happen, such as a medical emergency.

Data retention

We retain your personal information for as long as necessary to provide the services and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting and prevent fraud and abuse and enforce our agreements.

Children's online privacy

We do not knowingly collect information from children under the age of 13 and we do not direct the Services to children under the age of 13.

Data Security

We take precautions and use appropriate technical and organizational measures to protect your personal information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.


We will update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. If we make any material changes, we will provide notice through the Service or other means.

Contact information

If you have any questions, comments, complaints or requests about this Privacy Policy or our processing of your information, please contact us through our Privacy Center.